Standard Chartered Bank is recruiting a Banking Operations Manager, to be based in Luanda, Angola.

Banking Operations Manager
Standard Chartered Bank

Standard Chartered Bank is recruiting a Banking Operations Manager, to be based in Luanda, Angola.


This person will be responsible and accountable to lead and manage the Corporate & Institutional Banking Operations teams with the aim to deliver the following:

Align the Information Technology and Operations (“ITO”) agenda to the local business strategy, global standards, and the technology roadmap

Management of the day to day operations to align with the business strategy and priorities, monitoring action plans, service management, people development and improving operational risk

Ensure that the respective operations teams are optimized in terms of people, process, platform, product, and place. This will include service, risk, efficiencies, cost, control, capability and capacity planning

Driving end-to-end delivery of Information Technology and Operations services in line with established service standards as well as govern overall Change Management process towards Project Management/Implementation in country

Driving cost and processing efficiency in the delivery of Information Technology and Operations Services

Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a Corporate body are met and satisfied

Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice

Management of Information Technology and Operations Risk effectively, including identification, communication, and remediation of risks to the relevant forums

Support ITO’s One-bank operating model of “Engineer, Build and Run” model, aligned by Product clusters

Support the Management Forums (Client, Geography, Product, Infrastructure, etc) through active participation, or proactive feedback escalation of local (client/industry/regulatory) requirements and needs

Practice process governance through the application of the Engineering and Run disciplines

The following are the deliverables expected amongst others:

Understand, help implement and ensure compliance with the country and global Regulatory requirements

Identify and repair strategic service delivery issues relating to technology, process, human resource and service quality

Identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses to promote “One Bank”

Work closely with business leaders to ensure that the services delivered by various operational platforms are of top quality and that customers’ needs are being attended to according to our service level agreements

Ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed

Ensure any nonstandard processes are risk assessed and approved through the appropriate forum before delivery

Focus on critical regulatory changes from SCB main global regulatory bodies (ESMA, PRA, FCA, etc.)
Ensure implementation of Standard Operating Models

Proactively work with the respective heads of the other countries across the extended region in identifying key and potential staff and ensuring that cross functional career development opportunities are available to staff with potential

Identify, drive and exploit, in country and x-border cross selling opportunities to maximize business revenue as well as to highlight Group network business opportunities to the Global Product Sales Heads

Ensure that the integrated platforms of Client Service Group operate to the standards described above

Ensure effective management of budgets

Lead regular Service Review Meetings (“SRMs”) with their hubbed operations counterparts. This is imperative to demonstrate the country’s continued focus on end to end risk and service management not only within the country but between the country and GSSCs for hubbed operational services

Fair Accountability – no audit fails; full remediation/root cause analysis and execution on failed audits & ops losses

Participates in Country and/or Group meetings to help structure agenda and review/attain/improve/benchmark service standards, re-initiation & compare pan-industry
Develop and embed a high-performance culture; develop talent to ensure a high-quality succession pipeline; drive improvement in people engagement, and ensure the team is resourced and trained sufficiently

Ensure the Operations Team remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

To assist the Business Head in the creation and sustenance of a strong operational risk control environment by undertaking periodic self-assessment of key controls to assess the proper functioning and adequacy of existing controls and assist in coordinating, facilitating and promoting the understanding of operational risk and implementation and management of the OR within the units

Embed the Group’s values and code of conduct in ITO country to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employees form part of the culture
Maintain the highest standards of operations and governance for all outsourced services, ensuring risks inherent in outsourcing and vendor engagements are identified, managed and mitigated
Ensure a clear strategy is devised to achieve the fair dealing and fair accountability outcomes which are clearly communicated to all ITO staff

Ensure Technology and Operations function in adherence according to the highest standards of regulatory and compliance practices, in full compliance with all regulations and controls o set by the Bank and external authorities; which includes compliance with local banking laws and anti-money laundering regulations and guidelines


Only shortlisted applicants will be contacted
How to Apply

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