Robert Walters is recruiting a Product Support Manager – Heavy Equipments, to be based in Luanda, Angola.

Duties

To run the after sales department and ensure adherence to good customer service protocol and generate a turnover
Leading the service operational team in a branch, giving stakeholders a targeted return on investment
Development and marketing of component rebuild products and solutions to all internal and external customers
To provide solutions for all the company’s equipment customers and to increase parts and service sales
To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders; providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine

Requisites

Qualified Artisan or Applicable Engineering Diploma/Degree
B Engineering degree or B. Tech Diploma
Good knowledge of Earthmoving equipment and relevant industry
Good communication and negotiation skills
Ability to work independently, under pressure and meeting deadlines
Willing to travel as and when required
Show initiative by thinking creatively
High level of computer literacy (including relevant SAP exposure)
Business development skills and knowledge
Strong technical background in equipment management
Financial management skills
Track record in leading/managing people in a team-based and participative environment – very good people management skills
Exposure to business planning/budgeting processes and strategic planning processes
Good Customer relations
Minimum 3 years management experience in the customer interface
5 years’ experience managing a customer support environment
You must be Angolan National